RETURNS & EXCHANGES (FAQ)

If you are not satisfied with your purchase, you can e-mail us at steve@runyourstate.com with your request to return or exchange within thirty (30) days of purchase if the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing.

EXCHANGES: If you wish to exchange for a different size or different item, you can do so hassle-free.

1. We recommend placing a new order online immediately so we can begin processing your new order, especially if you’re ordering for a specific event / date - to ensure you get the new items in time (requires at least 2-weeks prior to event).
2. Notify us that your exchange order has been placed (with order #) and we will refund the original order. Boom. Easy-peasy.

RETURNS: If you simply wish to return your item(s) for refund, please contact steve@runyourstate.com with your name, order number, items you wish to return, and the reason for return.

* Please contact us before returning or exchanging!

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After contacting us - whether you’re exchanging or simply returning, you can ship the original items back to:

Run Your State
734 Bear Claw Way #201
Madison, WI 53717

We recommend using a traceable and insured service.

When returning an item for a refund please include your packing slip and state you are returning for a refund.

Once we receive your items, we will inspect the return and process the refund for the original order. Refunds on those original orders are processed within 1-3 business days of receiving the returned items.

We're human and sometimes we accidentally grab the wrong size or color when your order is packaged.

Here's what we need to process a replacement:

Please review the item description on your packing slip to verify that the item we shipped is the one you received.

If you received the wrong item, size, or color, please take a photo of your item, your item's size label, and packing slip.

Send us an e-mail at runyourstate@gmail.com with your name, order number, and these photos and we’ll process a re-shipment immediately.

*** A request for replacement needs to be made within seven (7) days of original delivery.

If your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. If your item is missing or damaged, please take a photo of your item (and it’s damage), your item's size label, and packing slip.

Send us an e-mail at steve@runyourstate.com with your name, order number, and these photos and we’ll process a re-shipment immediately.

*** A request for replacement needs to be made within seven (7) days of receiving the purchase and may not be requested after an event (for event/date-specfic items).